This policy is a draft under legal review and may change.
Last updated: 13 November 2026. This policy applies to paid Turingate plans sold by turingate.
Subscriptions
Paid plans (Pro and Scale) are monthly subscriptions billed in advance through Razorpay, in USD or INR. Your plan starts as soon as the first payment succeeds.
Cancelling
You can cancel at any time from the Console, or by emailing rudraneel93@gmail.com.
Cancellation takes effect at the end of the current billing period. You keep your plan's full quota until then, and you won't be charged again.
After that, your site moves to the Free plan automatically. Your site key and data are kept.
Refunds
Monthly fees are non-refundable for partial months or unused agent passes, except as listed below.
We refund in full if:
you were charged more than once for the same period (duplicate charge);
you were charged after cancelling, for a period you didn't use;
the service was unavailable for more than 72 consecutive hours in a billing period because of a fault on our side.
To request a refund, email rudraneel93@gmail.com within 7 days of the charge, with your site ID and the payment ID from your receipt.
Approved refunds go back to the original payment method. Banks usually take 5–7 business days to show them.
Failed payments
If a renewal payment fails, Razorpay retries it. Your plan stays active during the retry period. If the retries fail, your site moves to the Free plan, and you can subscribe again at any time.