Last updated: 13 November 2026
These Terms of Service ("Terms") are a binding agreement between you and turingate, of 344/4 Netaji Subhash Chandra Bose Kolkata, India 700047 ("Turingate", "we", "us"), and govern your use of the Turingate website, Console, APIs, widget, MCP server, command-line tools and related services (together, the "Service"). By creating a site, signing in, delegating to an agent, requesting a pass, or paying for a plan, you agree to these Terms. If you accept them for a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
2.1 The Service issues Passes that state that an Agent solved a challenge and, where applicable, which verified Principal authorised it and on what terms. A Pass is information to help you decide. It does not guarantee that an Agent or Principal will behave lawfully or as expected, and it is not a payment guarantee, an insurance product or an identity document.
2.2 Each Site Owner decides its own policy: whether to accept a Pass, what verification tier, scopes and amounts to require, and what the Agent may do. You remain responsible for your own risk decisions, fraud controls and legal obligations towards your users.
3.1 You must be at least 18 years old and able to enter into a binding contract under Indian law. The Service is designed for businesses and developers.
3.2 You may sign in with Google, or use a Site's API key. You are responsible for everything done through your account, sessions, API keys and signing keys. Keep them confidential. Tell us at rudraneel93@gmail.com straight away if you think any of them has been compromised, and rotate the affected key from the Console.
3.3 Information you give us, such as an email address, business details or verification data, must be accurate and kept up to date.
4.1 If you sign a Delegation, you are responsible for the acts of your Agent within that Delegation, as if you had acted yourself, and you are bound by the scopes and limits you set.
4.2 You must not create Delegations for Agents you don't control, or use the Service to impersonate another person or organisation.
4.3 Verification tiers (for example email or card verification) show that certain checks were completed. They are not a guarantee of identity or creditworthiness.
5.1 You may install the widget and use the verification API on Sites you own or are authorised to operate.
5.2 Reports you submit about Agents (for example abuse, fraud or spam) must be truthful, made in good faith, and based on real interactions with your Site. Reports affect the shared reputation of Agents and Principals across the network, so false, retaliatory or automated bulk reporting is a material breach of these Terms.
5.3 You are responsible for telling your own users how you use Turingate, for example in your privacy notice, and for any decisions you make based on a Pass.
You must not, and must not help anyone else to:
7.1 Reputation scores come from reports by Sites and from our own abuse detection. We may limit, suspend or block Agents, Principals, Sites or accounts, and the email addresses and card fingerprints linked to them, if we reasonably believe that is necessary to prevent abuse, fraud, harm, or a breach of these Terms or the law.
7.2 If you think a block is wrong, write to rudraneel93@gmail.com with your principal ID or site ID. We'll review appeals in good faith and normally reply within 30 days. Our decision after review is final, without affecting any rights you have under applicable law.
8.1 Plans. We offer a Free plan and paid monthly plans (currently Pro and Scale), with the prices and monthly agent-pass quotas shown on our website and in the Console when you subscribe. Enterprise plans are governed by a separate written agreement.
8.2 Quotas. Quotas apply per Site, per calendar month (UTC). When a Site reaches its quota, new agent passes for it are refused until the next month or until the Site upgrades. Unused passes don't carry over.
8.3 Billing and auto-renewal. Paid plans are billed monthly in advance through our payment processor, Razorpay, and renew automatically each month until cancelled. Recurring card charges are processed under the Reserve Bank of India's framework for recurring transactions, including any authentication and pre-debit notification your card issuer or Razorpay sends before a renewal.
8.4 Taxes. Prices are shown excluding taxes unless stated otherwise. Applicable taxes, including Goods and Services Tax (GST) for customers in India, are added where required and shown at checkout or on your invoice.
8.5 Failed payments. If a renewal fails, Razorpay may retry it, and your plan stays active during the retry period. If the payment still can't be collected, your Site moves to the Free plan.
8.6 Cancellation and refunds. You may cancel at any time from the Console. Cancellation takes effect at the end of the current billing period. Refunds are governed by our Refund & Cancellation Policy.
8.7 Price changes. We'll give at least 30 days' notice by email or in the Console before a price increase applies to an existing subscription. If you don't agree to the change, you may cancel before it takes effect.
8.8 Free plan. We may change or end the Free plan, or its quota, with reasonable notice.
9.1 The Service, including its software, challenges, design, the Turingate name and logo, and all related intellectual property, belongs to us or our licensors. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable licence to use the Service, including the widget and client tools, for your own business purposes.
9.2 You keep all rights in your own content and data. You give us a licence to use data you submit (such as reports, site names and usage data) to provide, secure and improve the Service, and to keep the shared reputation network working as described in our Privacy Policy.
9.3 If you send us feedback or suggestions, we may use them without any obligation to you.
The Service relies on third-party providers, including Google (sign-in), Razorpay (payments), Render and its network providers (hosting) and Anthropic (challenge generation). Their services are governed by their own terms, and we aren't responsible for their availability or acts, except as required by law.
We aim to keep the Service available and secure, but it is provided without any uptime commitment unless you have a signed Enterprise agreement with a service level. We may change, add or remove features. If a change materially reduces a paid feature you use, we'll tell you in advance where reasonably possible.
12.1 You may stop using the Service at any time, and you can delete Sites or ask us to delete your account at rudraneel93@gmail.com.
12.2 We may suspend or end your access, with notice where reasonable, if you materially breach these Terms, if required by law, or to protect the Service, our users or third parties from harm. If we end a paid plan for reasons other than your breach, we'll refund the unused part of the current period.
12.3 Sections 4.1, 5.2, 7, 9, 13, 14, 16 and 17, and any accrued payment obligations, survive termination.
To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties, including fitness for a particular purpose, merchantability and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, that every challenge will tell humans and AI apart, or that any Pass, reputation score or verification result is complete or accurate. Nothing in these Terms excludes any right you have that can't be excluded under applicable consumer law.
14.1 To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising from or relating to the Service.
14.2 Our total liability for all claims arising from or relating to the Service or these Terms is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) ₹5,000.
14.3 These limits don't apply to liability that can't be limited by law, including liability for fraud or wilful misconduct.
We welcome responsible disclosure. Report vulnerabilities to rudraneel93@gmail.com with enough detail for us to reproduce them. Don't access other users' data, disrupt the Service, or make an issue public before we've had a reasonable chance to fix it. Good-faith research that follows these rules won't be treated as a breach of section 6.
You'll indemnify us against third-party claims, and related losses and reasonable legal costs, arising from (a) your breach of these Terms, (b) the acts of your Agents within your Delegations, or (c) false reports you submit, except to the extent the claim is caused by our own breach or negligence.
17.1 These Terms are governed by the laws of India.
17.2 Before going to court, the parties will try in good faith to resolve any dispute by negotiation for 30 days after one party notifies the other in writing.
17.3 Subject to that, the courts at Kolkata, India have exclusive jurisdiction, without affecting any non-waivable right a consumer may have to bring a claim before a consumer commission or court where they live.
Under the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, our grievance officer is:
turingate, turingate, 344/4 Netaji Subhash Chandra Bose Kolkata, India 700047. Email: rudraneel93@gmail.com.
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
We may update these Terms. For material changes, we'll give at least 30 days' notice by email or in the Console before they take effect, and the "Last updated" date above will change. If you keep using the Service after changes take effect, you accept them. If you don't agree, you may stop using the Service and cancel any paid plan.