This policy is a draft under legal review and may change.
Last updated: 13 November 2026. Applies to services sold by turingate.
Digital service: nothing is shipped
Turingate is an online software service. We don't sell or ship physical goods, so there are no shipping charges, carriers or delivery addresses.
Delivery
Free plan: available immediately when you create a site in the Console.
Paid plans: activated automatically as soon as Razorpay confirms your payment, usually within a few minutes. Your site's quota updates right away, and you can see your plan in the Console.
Your site ID and API key are shown in the Console. Nothing is sent by post.
If your plan isn't active
If your payment succeeded but your plan isn't active within 24 hours, email rudraneel93@gmail.com with your site ID and the Razorpay payment ID. We'll activate the plan or refund you under our Refund & Cancellation Policy.
Service area
The service is available worldwide, except where prohibited by law or by sanctions.